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Assistant Director of Restaurant Operations - Kickapoo Lucky Eagle Casino Hotel


Assistant Director of Restaurant Operations

Kickapoo Lucky Eagle Casino Hotel

Eagle Pass, Texas 78852
United States

Jul 15, 2021

Jul 23, 2021

Full Time

Food and Beverage

This position requires a tactical leader who executes our strategies that make us an operationally superior restaurant environment. The Assistant Director of Restaurant Operations is expected to demonstrate our leadership competencies, every day. This includes responsibility for opening new restaurants; ensuring that current restaurants are continuously successful and profitable; monitoring of financial and budgetary transactions to ensure efficient operation and expenditures within budget limitations; developing marketing strategies with implementation of advertising and promotional campaigns to enhance business and customer satisfaction; and, establishing customer service standards.

Essential Functions

  • Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  • Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
  • Set standards and expectations for front and back of house outlet staff and follows up accordingly.
  • Maintains a commitment to customer service and guest satisfaction.
  • Prepares forecasts and reports and assists in the development of the food and beverage budget.
  • Enforces high standards of hygiene and sanitation within the department.
  • Tracks payroll and Revenue daily.
  • Establishes par levels for supplies and equipment.
  • Manages timely completion of performance appraisals.
  • Monitors time punches in payroll system, ensuring accurate payroll for all associates.
  • Monitors departments' systems and equipment to ensure their optimum performance.
  • Develops and implements controls for expense management.
  • Implements strategies to continually improve revenues.
  • Assists with the development, training and inspiration of staff for promotion.
  • Provides prompt follow-up to all guest concerns.
  • Assists the Director of Food & Beverage with the design and implementation of training programs.
  • Empowers team to exceed service standards.
  • Instills a calm, organized approach in all stressful situations.
  • Works with HR to recruit and hire staff.
  • Ensures compliance for proper new hire and termination paperwork.
  • Maintains a safe and pleasant work environment.
  • Promotes high Team Member morale.
  • Recommends discipline and/or termination when appropriate of team members.
  • Takes a proactive approach to coaching and counseling.
  • Resolves guest issues promptly and with great care and effectiveness.
  • Maintains a strong knowledge of hospitality trends, especially food & beverage.
  • Provides general information for guests.
  • Utilizes labor management tools to schedule and control labors costs.
  • Demonstrate and promote KLECH core values and MAD skills
  • Manage and maintain security of confidential information entrusted to position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
  • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
  • Perform other duties as assigned.


Food and Beverage outlet managers



Minimum Requirements to Qualifications

  • Must have Highs School Diploma or GED.
  • Three (3) to Five (5) years of restaurant management experience.
  • Four (4) + years of multi-unit restaurant management experience.
  • Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Kickapoo Casino Jobs

Other Criteria

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities

  • Ability to work independently with minimal supervision.
  • Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
  • Ability to work under pressure in a fast paced, stressful environment.
  • Ability to meet multiple deadlines and multi-task.
  • Ability to have strong critical thinking, analytical and guest service skills.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Ability to define problems, collect data, establish facts and draw conclusions.
  • Ability to understand complex instructions and material.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Ability to maintain confidentiality.
  • Ability to follow and comply with established Casino guest service programs.

Physical Demands

  • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The team member must be able to concentrate for prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The team member must be able to communicate effectively in person or using telecommunications equipment.
  • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Frequently lift and/or move up to 30 lbs.

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Work Environment

  • Normal office setting and casino floor.
  • Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
  • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
  • Extended hours and irregular shifts may be required including nights, weekends and holidays.
  • Must be able to perform under pressure and work long hours under stressful conditions.
  • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
  • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
  • Travel may be required to perform one or more essential functions of this position.

Conditions of Employment

  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
Lucky eagle casino human resources office

Company Paid Benefits

Lucky Eagle Casino Human Resources Website

Savings Plan

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Applicants who click on the 'Apply Now' button to submit your Casino Careers resume and directed to this position on our company Career page. To be considered, you must complete our Employment Application.

Kickapoo Lucky Eagle Casino
Human Resources
794 Lucky Eagle Drive
Eagle Pass, TX 78852
Fax # (830)752-1021
Kickapoo Lucky Eagle Casino Hotellocated in Eagle Pass, Texas,is a 24-hour gaming operation offering 3,300 slot machines, including a high limit gaming area, private poker room, live bingo, and games such as the Wheel of Fortune, Fort Knox, Michael Jackson King of Pop, 1,000,000 Degrees, So Hot, Mr. Money Bags, La Loteria, and The Hangover.
Kickapoo Lucky Eagle Casino Hotel also offers a full-service hotel with 249 suites and guest rooms with an outdoor pool, fitness center, meeting rooms, and a business center.
Food venues include Red Sky Grill, Azul, IHOP, The Marketplace, Center Bar, Riverbend Cafe, and Taco Munchies. Bars include the Center Bar and High Limit Bar.